Policies

Cancellation Policy


 

 

 

 

Private Events

Cancellations made 4 days prior to arrival will be made free of charge. Cancellations made 1-3 days prior to arrival will be charged 50% of the entire stay. Cancellations made within 24 hours of arrival will be charged the entire cost of the first night stay and 50% of the remaining balance. For group reservations (4-9 rooms booked) cancellations must be made 2 weeks prior to arrival, failure to do so will result in a charge of $25 per room.

 

Please be aware, The Kenmore Inn also is a very popular venue for various private events. Events such as weddings, receptions, dinner parties, etc. The Kenmore Inn does its very best to ensure the comfort of our guests. However, there is a chance there may be an event booked during your stay with us.

We do our best to ensure your comfort, but cannot be held solely accountable for the actions of guests in attendance of such events. If this is a concern of yours’ when making your reservation, please let Guest Services know and they will be glad to advise and guide you to the room most suitable for your comfort.

Parking Free parking is available on one of the streets that border the building. Princess Anne Street and Lewis Street offer the closest access to the Inn.  Please be mindful of signs.
Smoking   Smoking is prohibited throughout the building. Failure to comply with this policy will result in a immediate $250 cleaning fee charge. Feel free to use our designated smoking areas located on the front porch and side garden patio where you will find ashtrays available.  As a safety precaution, refrain from lighting candles in your room.
Climate Control If you feel uncomfortable with the room temperature, bring this to the attention of the Innkeeper on duty. Additional fans or space heaters provided upon request.
Side Entrance  After 8:00 PM, use the keyless entrance located on the side of the building that borders Lewis Street. The key code for the lock is provided for you upon check in. When the green light is flashing you can operate the locking mechanism. Turn the lock right to lock and left to unlock.
After Hour Emergencies   During the evening a Nighttime Innkeeper works in the back office, located by the Lewis Street entrance. Please contact this staff member in the case of an emergency
Departure Procedures

Fireplaces
Additional Guests
Late Check Out
Please check out of your room by 11:00 AM. If you would like to extend your departure time, feel free to inquire our availability with the Innkeeper on duty.

Fires may only be lit by Management staff on duty until 8:00 p.m. Fireplaces are located in Luxury rooms only.

Any additional in-room guests (above the double occupancy) the charge of $20 per guest will automatically be added to the final bill.
A Late check out need prior approval from management, if prior approval is not given, a charge of 50% of the room reserved cost will be applied to the final bill.